Touch based Patient Check In Solution Is the Cure for Operational Inefficiency
Allergy Associates, a St. Petersburg Florida based medical practice, was looking for a more effective way to improve patient check in at their medical facility. On average, the multi-doctor practice processes 150 to 280 patients per day.
With the role of technology in medical practices becoming crucial, practices are looking for new and innovative ways to improve the speed and efficiency of patient care. After researching many alternatives to improve operational efficiency, Allergy Associates decided to implement a touch screen based patient check in solution from Medical Check In Systems Inc. The solution consisted of a 15" Stealth-M5 all-in-one touch computer from Pioneer POS loaded with Medical Check In Software. And because the touch based check in system is simple to set up and easy to use, Allergy Associates was able to go live in less than an hour.
By placing one touch screen based patient sign in station near the reception desk, Allergy Associates replaced the traditional paper sign in process with a HIPPA compliant solution that reduced interruptions to busy office personnel, improved patient documentation, and streamlined patient care to the most appropriate personnel. Improved patient documentation ensures that the medical practice personnel can clearly read patient names, monitor arrival times, and have the ability to share the patient list which leads to improved patient flow throughout the practice.
Medical Check In Software also comes with detailed reporting that will outline key business metrics for the practice management team. "Typically, we can save an average of 1 to 3 minutes per patient by reducing interruptions and streamlining patient care. For a high volume medical practice, this can result in a savings of 2 hours or more of labor per day. And with no recurring costs, a practice can achieve a tangible return on investment in 4 months or less," stated Jay Corn, Sales and Business Development, Medical Check In Systems Inc.
By implementing this technology solution, Allergy Associates also realized that more effective and efficient customer service leads to better customer satisfaction and return visits. And because the solution is designed to adhere to HIPPA regulations, the practice ensures that it keeps customer information private thus mitigating any risk to the medical practice.
To learn more about this solution, visit www.medicalcheckin.com
To learn more about Pioneer POS products, visit www.pioneerpos.com/products.php
Electronic check in really does add to ease and convenience for each visitor. However, I would want to know whether this tool can integrate with the practice management system to support E-visits for non-urgent, follow-up online consultations? Kaiser launched pilots on this advanced model.
ReplyDeleteThe patient check-in systems that I found do integrate (in most cases) with the physician's PMS. In the case of the vendors I thought should be our focus, these solutions also integrate with EMR and EHR systems as well.
ReplyDeleteAccording to my research, E-visits and follow-up consultations are usually outside the scope of the patient check-in systems. Most of these kiosks that are popping up everywhere just handle the basic check-in process.
However, Phreesia definitely has the most innovative product on the market from what I can tell. Their PheesiaPad checks for insurance eligibility, accepts credit/debit card payment, displays educational info based on the patient's symptoms, and integrates with most EMR/EHR/PMS solutions as well.
I'd be interested to see the info on Kaiser's pilot. Are you certain that their solution is intended for physician offices? Or, is it intended for hospitals?
Please post what you've found. Thanks